Last Updated: [02/11/2023]

Thank you for shopping with Bhumee Enterprises. We take pride in offering high-quality water dispensers, vending machines, and premixed beverages. Your satisfaction is our top priority, and we want to ensure you have a positive shopping experience. Please read our refund and return policy carefully.

Refund and Return Period:

Customers can request a return or refund within 14 days of the purchase date.

Conditions for Returns:

We accept returns for products that are non-repairable.

Refund and Exchange Policy:

Both refunds and exchanges are available.
Refunds will be issued in the form of store credit.

Return Shipping:

Customers are responsible for return shipping costs.
Exceptions to this rule will be decided by Bhumee Enterprises.

Restocking Fees:

We do not charge restocking fees for returned items.

Return Process:

To initiate a return or refund request, please contact our customer support team at [Customer Support Email].
You will be provided with a return authorization or RMA number.
Please include the RMA number on the return package.

Condition of Returned Products:

The returned product must be in its original packaging.
The product should not have any signs of physical damage or mishandling.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately.
The resolution process will depend on the specific case.

Timeframe for Refunds/Exchanges:

Refunds and exchanges will be processed within 30 days of receiving the returned item.

Cancellation Policy:

Order cancellations are allowed within 24 hours of purchase.

Exceptions:

Premixed beverages are non-returnable.

Customer Responsibilities:

It is the customer’s responsibility to choose a reliable shipping method.
Properly pack the machine for return.
Send the item to the correct address provided by our customer support team.
Accurately describe the nature of the problem.
Cooperate with our team during the return or refund process.

Contact Information:

Customer Support Email: sales@bhumeeenteprises.com

Please feel free to contact us if you have any questions or need assistance with your return or refund. We are here to help and ensure your satisfaction with our products.